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Customer Services

Ordering & Delivery

Information on delivery of items ordered online and on the phone only. Please contact your local store for details on items bought in store.

Delivery Charges:

 
Delivery within Ireland for orders of 30kg or under: 6.90

For further detials please visit our delivery page: http://www.mcmahons.ie/delivery 

 

When will my order be delivered?

All orders are received and processed on the same day. The delivery normally takes 3-5 working days. However, there may be some items where you may have to wait longer. You will be notified by email or by phone of this delay to your order. 

Where do you deliver to?

Our courier Service delivers to UK and Ireland. Rates vary outside Ireland.

Can I specify a delivery date when ordering?

No, however orders will arrive within 2 - 3 days of dispatch unless othersie stated.

How do I know if McMahons has received my order?

Once your order is placed, you will receive an email to let you know we have received it. You will also get an email when we have dispatched your order with the expected delivery date.

Do I have to sign for my delivery?

Yes, our delivery service requires a signature for every delivery, this ensures that we can track any order, and have confirmation from the customer that you have received your order.

Can I track my order?

>We use a courier service called Fastway. Their website www.fastway.ie has a tracking service. Once your order has been dispatched, we will send you a confirmation email with your delivery tracking order. This will allow you to track your order.

Are receipts sent with delivery?

Yes, you will receive a receipt with your order. Ensure you keep your receipt as you will need it if you need to returns goods.

Delivery Queries

If you have questions related to the delivery of your order, please click contact Customer Services on 1800 80 40 16 or email customerservice@jmcmahon.com

Delivery Queries

If you have questions related to the delivery of your order, please click contact Customer Services on 1800 80 40 16 or email customerservice@jmcmahon.com

Order by Phone:

To place a telephone order call 1800 80 40 16
Hotline opening hours are 8am – 5pm Monday – Friday.
To ensure ease of ordering, please have the product codes of the items you want to order. This makes it easier for us to identify the exact products you want to ensure your order is dispatched correctly.

We accept the following cards over the phone:

  • Visa

  • Mastercard

  • Laser

  • Meastro

  • Visa Debit Card

We do not save credit/debit cards details for phone ordering so please note you will have to give these details every time we take an order over the phone.

Online Ordering

If you have questions related to the delivery of your order, please click contact Customer Services on 1800 80 40 16 or email customerservice@jmcmahon.com

When you order online, you must create an account. This is a quick and simple process. This then allows you to buy online, save shopping carts and wishlists, save delivery addresses, save credit/debit card details, sign up to newsletters, review products and post comments. You can also view your past and current orders. It allows you to manage your online shopping better.

Contact Us

FAQ

Check out our FAQ to see if your question is answered here

Store Locator

Use the store locator to find contact details of your nearest store if you wish to contact them directly. All queries relating to the online store or website should be directed to the details below.

Enquiry Form

Please use this enquiry form to contact us directly. Select your enquiry from the drop down menu and leave your comments. We will reply within 24 hours.

Phone

For general queries relating to online shopping or website queries, please call us on 1800 80 40 16 from 8am - 5pm Monday to Friday.

Wishlist

From time to time, you will come across products on the site, which you can only buy instore. These products can be added to the wishlist instead of the shopping cart. This list can then be printed off and given to a member of staff in store to be processed. You can also add items to the wishlist that can be bought online if you wish to do all your shopping instore.

Promotions

We offer a range of discounts across all our product ranges. Keep an eye out for the special tags throughout the site, which help you to identify our special offers more easily. 

Newsletter

We send out an email to our customers to inform them of specials offers, exclusive competitions, handy tips and information on new products. If you want to receive these emails, just sign up by clicking here

Returns & Refunds

Faulty/damaged goods:

In the unlikely event that a delivered product is faulty or damaged, we will exchange the product or provide you with a full refund to the amount of the good plus the delivery charge. If you return a part of an order, we will recalculate any applicable delivery charge and refund you this amount also. Please return goods, no longer than 30 days after delivery, to:

James Mc Mahon Ltd,
Online Returns,
Ashbourne Hall,
Ashbourne Business Park,
Dock Road,
Limerick.

Your refund will be processed within 30 days to the card you used to make the purchase.

Goods no longer Required:
In the event that you wish to return a product that is no longer required, we will provide you with a refund, excluding any delivery charges. Please return goods, no later than 30 days after delivery, to:

James Mc Mahon Ltd,
Online Returns,
Ashbourne Hall,
Ashbourne Business Park,
Dock Road,
Limerick.

Your refund will be processed within 30 days to the card you used to make the purchase.

Please note the following:

Any goods returned must be in perfect condition and fit for resale. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
No goods can be returned after 30 days from date of dispatch.
Returned goods must be accompanied by proof of purchase – receipt received at time of delivery.
Products bought online cannot be returned to your local store.
Refunds will not be made on the following products:

  • Clearance Lines

Please ring Customer Services on 1800 0000 or email returns@jcmmahon.com for queries relating to returns.

Canceling an Order

To cancel an order please contact customers services on 1800 0000 or email

customersupport@jmcmahon.com within 7 days of order being processed.

Terms & Conditions

General Terms and Conditions of Online Sales

General

In these conditions the Seller means James McMahon Limited and the Buyer means the purchaser of the goods. The Goods mean the products of the Seller.

Quotations and Orders

1. All transactions are subject to these terms and conditions and any additional or different terms proposed by the Buyer shall not amend or modify these terms and conditions and shall, to the extent that they purport to so amend or modify these terms and conditions, be of no effect. The Buyer will be deemed to have agreed to and accepted these terms and conditions upon the placing of any order for Goods.

Price

2. The Seller reserves the right to vary its prices without notice for any reason whatsoever and unless otherwise agreed in writing, prices shall be those ruling at the date when the Goods are supplied to the Buyer.

Delivery

3. All goods will be paid in full before goods are dispatched for delivery.
4. Delivery shall be within a time period specified at the time of payment online and the Seller shall use its best endeavours to ensure that delivery takes place within the period agreed. Failure by the Seller to deliver the Goods within the agreed time period shall not amount to a breach of this contract by the Seller and the Buyer shall not be entitled to damages or other compensation or to cancel this contract by reason of such failure.
5. The Seller reserves the right to deliver in instalments. Each part delivery shall be deemed to constitute a separate contract, the fulfilment or non-fulfilment of which shall not affect any other part of the contract or the contract as a whole.
6. The Seller shall not be liable to the Buyer for any loss or damage which may be suffered by the Buyer as a direct or indirect result of the supply of the Goods by the Seller being prevented, hindered or delayed by reason of any circumstances whatsoever which are outside the control of the Seller.

Complaints/Claims

10. Notice of claims for damage to goods or shortages must be given in writing to the Seller within three working days of the date of collection or delivery.
11. Claims for defects in quality, nature, condition etc., must be received in writing within three working days of delivery of goods.
12. In the event of such a claim, and upon receipt of the aforementioned notice with the time specified, the Seller shall, if possible, make good the said shortage, and or as appropriate, replace, without admission of liability, any Goods found to be defective. In the event that it is not reasonably possible either to make good the said shortage, or replace the said Goods, the Seller may elect to give credit to the Buyer in respect of such shortage or replacement.
13. The Seller gives no warranty as to the quality or fitness for any particular purpose of the Goods supplied.
14. In no circumstances whatsoever shall the Seller’s liability to the Buyer arising out of or in connection with this contract or the Goods supplied exceed the invoice price of any particular item in regard to which a claim is made. Insofar as any Goods supplied by the seller are found to be defective, in no circumstances shall the Seller be liable to the Buyer (or to any third party) for any consequential losses whatsoever.
15. Notice of claims in relation to errors in pricing or discount must be given in writing within 30 days of date of invoice.
16. Goods may be returned by prior arrangement only and are accepted for credit at the sole discretion of the Seller. A 10% handling charge shall apply on all Goods returned for credit.

Special Terms/Product Specific

17. The seller accepts no responsibility or liability where goods have been affected by misuse, neglect, accident, improper storage, installation or handling or by repair or alteration not effected by the seller. Where the goods supplied include doors or flooring, responsibility for the installation and site conditions resides with the buyer.
a. Floors should be installed in accordance with BS5750. No floor should be laid on concrete with a moisture level of 3% or over.
b. Doors should be sealed on all four edges prior to installation.
c. For further information on installation and site conditions contact the manufacturer directly.
18. Returns of slates, plaster and bagged products will not be accepted. It is the responsibility of the buyer to ensure that correct quantities are ordered.

Retention of Title

19. All Goods supplied to the Buyer, notwithstanding delivery and the passing of risk, shall remain the property of the Seller until such time as all monies due to the Seller, whether in relation to the specific goods or otherwise, have been discharged in full. Furthermore and in the event that the Buyer has not discharged all sums due to the Seller, the Seller reserves the right to repossess any Goods supplied in respect of which payment has not been made and thereafter to sell on these Goods. The Buyer hereby grants an irrevocable right and license to the Seller, its representatives or agents to enter upon all and any of its premises to recover such Goods. This clause shall be binding on the Buyer, its staff, agents and any receiver, liquidator or examiner or such other person as may be appointed by the Courts.

  • Velux
  • Wavin
  • Rawlplug
  • ecc
  • Knauf
  • Kingspan
  • Brett Martin
  • Tegral

McMahon Builder Providers

Ashbourne House

Dock Road

Limierck City

Tel:1800 80 40 16