FAQ's

Who are McMahons?

McMahons Building & Home Improvement Centre is the largest independent Builders Providers in Ireland. We provide quality products and materials for infrastructural, commercial, new builds & home improvement projects in a manner that earns our customers lifetime loyalty.

How many stores do you have?

We have 11 Branches situated all over Ireland. 3 Branches in Northern Ireland and 8 in Southern Ireland.

Northern Ireland

L'Derry, Coleraine, and Omagh.

Southern Ireland

Galway, Portarlington, Limerick, Waterford, Tralee, Fermoy, Cork and Dunmanway.

Use our branch locator on the home page to get directions to your nearest branch and find all contact details.

Who can shop in McMahon's?

All of our stores are open to the general public and the trade. We pride ourselves on our extensive product range that caters for all our customers from the professional builder to the DIY Homemaker no matter how small or big the project.

I wish to contact McMahon's. How do I do this?

If you wish to contact McMahon's through the website, you can fill in the form on the contact us page. If you wish to contact a specific branch, you can use our branch locator, which will give you all the contact details of each branch. You can also contact us through our Facebook page. Click on Facebook page and message you and we aim to respond within 24hrs of messaging.

How do I go about setting up a Trade Credit Account?

Application forms are available from your local branch or you can request an application from to be sent to you by email. You can also download the application form from our website. You must then post these back to or hand them into your nearest branch.

All information regarding the Trade Credit Account including what you need to apply can be found in our Trade Credit Account section from the home page.

I'm not happy with the service in a store, what can I do?

At McMahon's Builders Providers we endeavour to do everything we can to provide excellent customer service. Please let us know if you are unhappy with that service so we can improve for the future. You can contact the Manager of the store by email, phone, fax or in person. All Contact Details are provided in our contact us page. Alternatively, you can fill out the contact from on the website.

What career Opportunities do you offer?

Any vacancies we have in any of our stores will be advertised in the careers section of our website.

We offer a wide range of challenging opportunities from Counter Sales, Administration, Accounts, Sales Representatives, Yard / Warehouse Operatives, Transport / Delivery, Purchasing and Managerial roles.

Can place an order over the telephone with my nearest store?

If you ring your local store and ask to speak to one of our sales team, you can place your order over the telephone, and they will assist you with any queries.

What kind of products do you stock?

We stock a wide range of products from the pegs, lime and tape needed for the initial marking out of your house to the doors, floors and decorating materials needed to make your house into a home. All our product categories can be viewed online including:

  • Building Materials
  • Insulation
  • Garden & Outdoor
  • Screws/Nails and Fixings
  • Plumbing & Heating
  • Bathrooms
  • Doors & Floors
  • Home & Decorating
  • Tools, Electrical & Safety

Can I buy online?

Yes, we now have an online shop service. Our full product range can be viewed online. However, for

some of our more bulky items, you may not be able to buy online. It will be clearly marked on the product whether you can buy online, buy in store only or both.

How do I buy online?

  • Search for the item you want using the search facility or by searching the product categories.
  • Add the items to your shopping basket.
  • When you have the items you want click go to checkout
  • You can purchase as a guest or register your details for payment.
  • After registration, you will be taken to the payment screen. Follow the payment instructions carefully.
  • After your payment has gone through, you will receive a confirmation email.

The item I want can only be bought in-store. Can I reserve this online?

Unfortunately, items cannot be reserved online. However, you can add your items to the wishlist, which will list the products you want to buy with their codes and prices. This will make it very easy and quick to purchase the items in-store.

What is the Wishlist and how do I use it?

If you want to view our products online but you don't wish to but online, the wishlist allows you to create a list of products you want to buy in-store. This can then be brought in-store and processed. It makes the transaction very quick and easy as all product codes, prices and the quantities you want will be on the wishlist.

Do I need to register to buy online?

No, you will not need to register with us to start buying online. You can buy online as a "Guest". Registering is a very simple and quick process. Registering means you don't have to enter your details every time you shop with us. It also allows you to save your wishlists and shopping baskets for another time. It allows us and you to better manage your online shopping.

When will my order be delivered?

All orders are received and processed on the same day. The delivery normally takes 2-3 working days. However, there may be some items where you may have to wait longer. These items will be clearly marked with a delivery time of 10- 14 days.

Where do you deliver to?

Our courier Service delivers to UK and Ireland. Rates vary outside Ireland.

Can I specify a delivery date when ordering?

No, unfortunately, you can't specify a delivery time. You will receive notification of when your order has been dispatched and the order will be delivered within 2 - 3 days.

How do I know if McMahons have received my order?

Once your order is placed, you will receive an email to let you know we have received it. You will also get an email when we have dispatched your order with the expected delivery date

Do I have to sign for my delivery?

Yes, our delivery service requires a signature for every delivery, this ensures that we can track any order, and have confirmation from the customer that you have received your order.

Can I track my order?

We use a courier service called DPD.  Their website www.dpd.ie  has a tracking service. Once your order has been despatched, we will send you a confirmation email with your delivery tracking order. This will allow you to track your order.

Are receipts sent with delivery?

Yes, you will receive a receipt with your order. Ensure you keep your receipt as you will need it if you need to returns goods.

Can I return an item and get a refund?

We accept all returns if the item has not been damaged and you have a receipt. The refund amount will go back to the card you paid with.

How can I pay for my order?

We offer Pay Pal as a method of payment as well as debit and credit cards secured by Sage Pay. Sage Pay helps over 50,000 businesses across Europe make online shopping safe and secure for their customers. All transactions are encrypted to the highest global standards.

I've not received my item, what do I do?

You can track your item using our courier service tracking system. Visit www.dpd.ie   and enter the tracking number that you received in your email confirming dispatch. If you did not receive a confirmation email, please contact us directly on 1800 441 443.

I forgot my login details, Can I reset my password?

If you have forgotten your password, you can use our "Forgot Password" facility under the "My Account" tab on our homepage. Enter your email address, and we will email you a link to reset your password.

Do you offer any discount offers?

Any special offers or discounts that we will be promoting will be on our homepage or in or our clearance section. You can also sign up to our "Email Offers", which will mean you will hear about these offers first. Also, keep an eye out for our special categories informing you of offers on products throughout the site.

I cannot download the PDF Brochures

If you cannot download or view a brochure, you may need to download PDF Viewing software on your machine. This can be Foxit PDF or Adobe PDF.

You can use to download these programs from the links below:

http://www.foxitsoftware.com/pdf/reader/addons.php
http://get.adobe.com/reader/

If you are still experiencing problems, please use the enquiry form on the contact us page and we will try to fix the problem straight away.

Can I remove my account?

Yes, if you wish to be removed from our web sales account, please email: customerservice@jmcmahon.com and it will be processed right away.

The search bar is giving me no results? Am I doing something wrong?

Our Search facility is highly sophisticated and a leader in delivering high-quality results for Online shopping, making your shopping experience more enjoyable. It scans all of the text on the site in search of your specified keywords, through our Natural Language Site Search function and gives you back the results you are looking for. If it is not returning any results you may have to choose a more general keyword or contact us with any issues you may have with our Search and we will aim to improve it.

I am not happy with the service online, what can I do?

We have a very strong customer service ethos and adhere to these at all times. If you are unhappy with the service online please Email Us at customerservice@jmcmahon.com, Call Us at 1800 441 443 or Message us on our Facebook page @mcmahonsbuildersprovider. We will endeavour to resolve your complaint quickly and efficiently.

I wish to contact McMahons, how do I do this online?

All avenues to make contact with McMahons can be done though our Contact Us Page. We will aim to respond to you within 24hours.

Do you offer any advice online for Homeowners and New Builds?

We have a How to Guides section, which can be accessed from our homepage. This will give you handy tips and advice on topics such as insulation, decking and more.

However, if you have a specific query that is not addressed in the guides, please Contact Us or contact one of our stores directly. We have over 180 years’ experience in the building industry and pride ourselves on being able to offer expert advice to all our customers. Our staff are fully trained, highly knowledgeable and happy to help.