Online Returns and Refunds

Cancellations

-        Under the Republic of Ireland's “Online Selling” Regulations, you have the right to cancel the contract for the purchase of any item within a “Cooling Off” period of 14 working days (starting the day after you receive the goods). This cancellation right is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. A full refund of the value of the goods will be made upon our receipt of the returned goods.

-        During the cooling-off period, you can cancel a distance contract without giving a reason and without incurring charges or penalties, other than possible charges incurred in returning the goods.

For more information on the distance selling rule, please see the Citizens Information site at

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html

If you decide to cancel the contract, we will then refund you the price you have paid for the goods including the standard cost of delivery. We will not refund the cost of a service provided by us that you specifically requested, such as a gift-wrap service or a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused.

To cancel your order, email customerservice@jmcmahon.com.  Please provide your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

Returns

-        To return a product, email customerservice@jmcmahon.com. Please provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason. Please note that you may be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our costs of collection to you.

-        Items should be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase.

-        These terms do not affect your statutory rights.

Online Purchase Return Address (All online purchase need to be returned to this address)
Online purchases will not be accepted at any of our shop branches.


McMahons Builders Providers,
Central Warehouse,
15 Bay Road,
Derry,
L’Derry, BT 48 7SH

Refunds

Once we have received and inspected your goods, we will issue a refund immediately.

This policy may be subject to change at any time in accordance with the rules and regulations that govern “Online Selling”.

If you have any issues on the above or need, please email customerservice@jmcmahon.com

You should include your invoice and a completed returns form. You will need to inform our sales team on 1800 441 443 before any item can be accepted for return. Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. You will have to pay any costs involved in returning them to us. This does not affect your statutory rights.

Click here to view the returns form